1. Introduction

EIC Electrical is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and store your personal information.

2. What Information We Collect

We may collect the following types of personal information:

• Name, residential address, commercial address, and contact details (phone number, email address)

• Billing and payment details (including credit card or bank details for invoicing)

• Details regarding your property or electrical infrastructure relevant to the requested services

• History of electrical services, installations, safety inspections, quotes, and maintenance records

• Communications, notes, and records of inquiries made via phone, email, or our website

3. How We Collect Information

We collect personal information in a number of ways, including:

• When you request a quote, make an inquiry, or book a service via our website contact form

• When you contact us directly via phone, email, or message us on our social media platforms

• During the course of providing on-site electrical services, assessments, or quotes

• When you process payments for completed electrical works

4. Why We Collect and Use Your Information

Your personal information is collected to:

• Provide quotes, electrical installations, repairs, maintenance, and safety inspections

• Manage customer files, service history, and job bookings

• Process billing, invoicing, payments, and standard accounting tasks

• Communicate with you regarding scheduled appointments, service updates, or job queries

• Comply with legal, electrical safety, and regulatory compliance obligations (such as issuing electrical safety certificates or compliance certificates)

5. Disclosure of Information

We may disclose your personal information to:

• Subcontractors or specialized trades involved directly in fulfilling your electrical project

• Relevant industry regulators or government bodies if legally required (e.g., Electrical Safety Office audits or network providers)

• Financial institutions and third-party payment processors to complete transactions

• Third-party service providers who assist in managing our operations (e.g., accounting software, IT support, scheduling systems)

We will only share information where necessary, for the purpose it was collected, and in accordance with Australian privacy laws.

6. Storage and Security

Your personal information is stored securely and protected from misuse, loss, unauthorized access, modification, or disclosure through safe physical and digital storage methods.

7. Access and Correction

You have the right to request access to your personal information and request corrections if required. To do so, please contact us using the details below.

8. Complaints

If you have a concern about your privacy, you can contact us directly. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

EIC Electrical

Location: Gold Coast Area, QLD

Phone: 0466 189 357

Website: eicelectrical.com.au

(For specific email inquiries, please use the contact portal provided on our website.)

10. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect shifts in technology, law, or operations. The latest version will always be available on our website.