EIC Electrical dispatches as soon as you call, with fully equipped vehicles on the road day and night across the Gold Coast. Actual arrival time depends on your location within the service area and how many emergency calls are already in progress, so it's worth calling as soon as a genuine hazard appears rather than waiting. For a true emergency like sparks, burning smells, or a total power loss call directly rather than filling in an online form, since that gets you dispatched faster.

An electrical emergency is anything posing an immediate safety risk: burning smells, visible sparks, exposed or damaged wiring (especially after a storm), a switchboard that's hot or buzzing, an electric shock from an outlet or appliance, or a complete loss of power affecting the whole property. A single dead power point, one flickering light, or a fixture that's just stopped working are usually not emergencies and can be booked in as a standard appointment. If you're ever unsure, it's safer to call and ask than to assume it can wait.

If it's safe to do so, switch off the main switch at your switchboard to isolate the power, and keep everyone away from the affected area especially if there's water nearby or visible damage. Don't touch exposed wiring, a damaged appliance, or a switchboard that feels warm, and if you see smoke or flames, call 000 first and evacuate before anything else. Once the electrician arrives, they'll assess the fault safely before restoring power.

Yes, storm damage, including water ingress, lightning strikes, and wind damage to overhead lines or meter boxes, is one of the most common reasons for an emergency callout on the Gold Coast. An electrician will isolate the power for safety, assess the extent of the damage, and repair or replace affected components like the switchboard, meter box, or exterior cabling. If the damage involves the network-side power lines rather than your property, they'll also help coordinate with your energy distributor.

Many home and business insurance policies cover emergency electrical repairs caused by storms, fire, or accidental damage, but coverage depends on your specific policy and the cause of the fault, so it's worth checking with your insurer directly. Most insurers will ask for a detailed invoice or report from a licensed electrician to support a claim, so make sure you request one after the job. As electricians, we can't confirm what your policy covers that's a conversation to have with your insurance provider.